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Missing Points?

You forgot to mention your jasmin ID when booking? You forgot to present your jasmin card upon the check-in? No problem ! Your jasmin loyalty program gives you the opportunity to claim and earn points for these flights throught the retroactivity option. 

You have 6 months starting from your flight date to claim your points. You only have to log in to your account and send us your request mentioning the date of the flight and the booking number.

Claim your missing points

You can also claim your missing points that can be earned from purchasing other services, such as seat selection, baggage axcess,meal on board or acces to the VIP lounge. 

No points will be given for free tickets, bonus tickets, tickets in exchange for goods or tickets for children under two years.