I am travelling with my family. Is our baggage treated individually per person or for the family as a whole?
Can I check in several items of luggage without paying an excess?
Is there any leniency if the weight of my luggage only marginally exceeds the baggage allowance?
What items are not permitted in the hold?
What is the maximum weight and/or size?
What is the cost per kilo for additional baggage?
What is the allowance for cabin baggage?
Are extra kilos allowed in addition to the cabin baggage allowance?
What items are not permitted in the cabin?
My baggage was not placed on the treadmill when I arrived. What should I do?
What should I do if my baggage is damaged?
When I opened my case on arrival, I noticed that some items were missing. What can I do?