FAQ

Smoking is strictly prohibited on board NOUVELAIR flights. All our aircraft are fitted with smoke detectors to ensure that this rule is upheld.

Any breach of that rule could entail serious criminal penalties. It could lead to the payment of a fine and a ban from flying on NOUVELAIR planes.

Passengers are allowed to bring their own food on board. However, for everyone’s safety, drinks may not be brought on board.

Our airline does not allow the transport of human remains.
Ashes may be carried as hand luggage (and can be added to the single item of hand luggage usually allowed). In this event, the passenger should present a copy of the death certificate and cremation certificate. S/he should make sure the ashes are carried in a suitable container fitted with a screw-top lid and proof against damage.
Please note that additional searches or inspections may be conducted at airport security controls.
Passengers wishing to carry ashes are asked to contact NOUVELAIR’s passenger assistance service on +216 70 02 09 00 or send their request by email to reservation@nouvelair.com.tn, so that all the relevant groundhandling officials can be adivsed.

A baby must be at least 8 days’ old to be allowed to travel on one of our flights. You can obtain a doctor’s certificate stating that the baby is fit to travel by plane.
Similarly, the child’s mother is only authorised to travel 48 hours after her baby’s birth, provided the birth was safe and without no complications and no surgery was required.
If the birth was by caesarean section or if the mother had to undergo surgery, that time is extended to 10 days. Again, the decision is subject to permission from her doctor.

You are encouraged to arrive two and a half hours before take-off. Check-in closes 40 minutes before take-off.

In all cases, please make sure you are at the boarding gate at the time initially shown for your flight even if the flight is delayed.

The bag-drop desk at the airport closes 40 minutes before the scheduled departure time.
If you arrive at the airport after the check-in desk has closed, NOUVELAIR cannot accept liability. In that case, please contact a member of the NOUVELAIR crew at the airport.

Special medical devices, such as portable oxygen concentrators that conform to the airline’s standards are authorised on board flights. Some other medical devices (continuous positive airway pressure machines and portable dialysis machines) may be carried on board but not used.
If you wish to carry medical equipment on board, or if you need to use medical equipment during the flight, we recommend that you send your request by email to the passenger assistance service at the following address: reservation@nouvelair.com.tn or by phone on +216 70 02 09 00. We can then establish whether your request can be accepted and make sure that the item concerned is permitted.

NOUVELAIR only requires a doctor’s certificate if there are doubts about a passenger’s fitness to travel, for example, a recent illness or surgery.
However, we recommend that you talk to your doctor to check that you can travel as you planned.

To ensure the health and wellbeing of mother and baby, the following rules apply:

• Up to the end of the sixth month of pregnancy: a medical certificate is not required.
• From the sixth month and up to the end of the eighth month: you should obtain a medical certificate produced no more than seven days before you travel.
• At nine months, pregnant women may travel accompanied by a doctor. For new-born babies (1 to 7 days’ old) and for women 1 to 7 days after giving birth, a medical certificate is required.

From the 28th week of a pregnancy without complications:

• You should obtain a letter from your midwife or doctor (no more than 2 weeks before you fly) certifying that you are fit to travel
• take it to the airport check-in desk and/or to the boarding gate.

The letter must include the following details:

• Your pregnancy does not involve any complications
• Anticipated date of the birth
• Confirmation that you are in good health and fit to travel.

NOUVELAIR reserves the right to deny boarding if the passenger is more than 28 weeks’ pregnant and does not produce a letter stating that she is fit to travel.
For pregnancies without complications, travel is not authorised:

• After the 32nd week of pregnancy when the mother is expecting twins or triplets.
• After the end of the 36th week for straightforward pregnancies without complications.

The airline agrees to carry animals for a transportation fee. You must make a reservation before you fly (online or at check-in on the day you fly). We suggest you book directly on our website under services +.

Animals are generally carried in the hold.
If the animal’s weight added to its cage is no more than 7kg, the passenger may carry it with him/her in the cabin.

Pets in the hold:
Reservation is compulsory.
The animal must be carried in a container or a cage that is sufficiently comfortable for it to travel by plane.
A tax is applied for carrying animals and included on the page services +.
Vaccination certificates and the regulations of the relevant country must be complied with and presented at check-in.


Pets in the cabin:
The maximum weight of a live animal with its cage in the cabin is 7kg.
In the cabin, the animal’s container must be fitted with a suitable closure system and air holes. The dimensions must not exceed 55cm (l) x 40cm (h) x 20cm (d) so that it can fit under the passenger’s seat.
The maximum number of animals allowed in the cabin is 4.

When you book one of our special services on line, you will benefit from our best rates for special services. To find out more, you can also view all the rates for NOUVELAIR special services .

We recommend you book our special services on line in order to take advantage of our best rates. You can also view all the rates for NOUVELAIR special services.