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More flexibility: Book and manage your reservation with peace of mind

(Updated on 06/04/2021 at 14:20 Tunisia time)

We’re making travel easier by giving you even more flexibility and the possibility to make your own choices when you fly with us.

 

New reservations

Book now, change later

If you book now, you have the option to change your booking later without a change fee. Fare difference may apply. 

 

Your existing reservations

Change your booking without a change fee

If you have an existing booking made with Nouvelair, you have the option to change your booking without a change fee before your flight departure. Fare difference may apply. 

If you booked through a travel agent, you must contact them directly.

Cancel your booking and receive a Voucher

If you have an existing booking made with Nouvelair, you have the option to cancel your booking before your first flight departure and receive a Voucher, valid for 1 year from the date of issue.

You can use this voucher to pay for new bookings and / or services offered by Nouvelair. This voucher is not refundable.

To do this, you must send your request to the address: covid-19@nouvelair.com.tn or contact one of our points of sale.

 

Your reservations made with Travel agency

Please contact your agency for any modification, cancellation or other information regarding your booking.

 

Cancelled flight due the health crisis

For passengers having a canceled flight, we propose the following solutions:

  - Change with free of charge for the first available flight to the same destination or change without a change fee for a new trip (fare difference may apply). To do this, you must contact our call center or our one of the points of sale.

  - A voucher for the value of the ticket that can be used on all Nouvelairflights. The request must be made by e-mail to covid-19@nouvelair.com.tn.The voucher will be valid for 1 year from the date of issue. If it is not used after the validity date, it may be refunded.

  - A refund on the total amount of the ticket. The request must be made by e-mail to covid-19@nouvelair.com.tnCustomers who purchased their ticket from a travel agency are invited to contact them.

 

We apologize for the inconvenience.

 

You are Jasmin member

Given the persistence of the health crisis and the drop in travel frequency due to the government restrictions put in place, we have proceeded with the following measures: 

- The 6-month supplementary extension of the statusvalidity for our Silver / Equal Silver / Gold / Equal Gold members

- The 6-month supplementary extension of the bonus points validity for all our active members.

These validity extensions have already been made to your account, we invite you to connect to it for more details or to contact Jasmin team by email on the address jasmin@nouvelair.com.tn or by phone at (+ 216) 70 020 980 / (+216) 36 020 980