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COVID-19 - Health measures

(Updated on 16/11/2020 at 09:20 Tunisia time)

In order to preserve your well-being and protect your health and other persons health, Nouvelair has put in place a health protocol in line with the recommendations of the health and civil aviation authorities [see Decision Of the Minister of Transport No. 14 of 24 June 2020 on the Health Safety Protocol for the resumption of air traffic transport in Tunisia]

These enhanced health and safety measures are applied on all our flights. All Nouvelair teams are fully mobilized to take care of you at every stage of your flight. 

 

TRAVEL SAFELY WITH NOUVELAIR

Properly disinfected aircraft

We regularly and carefully disinfect the entire interior of our aircraft before and after each flight.

Protected and trained crew to preserve your health

Our crews are trained and equipped to preserve the health of our passengers. They have masks, visors, protective gloves. An electronic front-end thermometer is available on board and protective suits are available for the crew to deal with suspicious cases. All our crews have been trained to deal effectively with these kind of cases.

Air on board filtered and continuously renewed

The air is completely renewed at 99.97% permanently every 3 minutes during the flight, and is treated with HEPA filters, where it get cleared of any impurity, dust, bacteria or viruses. The air is pumped through a ceiling vent and pumped out at floor level. This cycle ensures a healthy atmosphere on board.

 

HEALTH MEASURES AND NEW PASSENGER INSTRUCTIONS

To ensure that your health and that of others is safeguarded, a detailed health protocol has been drawn up in collaboration with the authorities. You are requested to follow these guidelines resulting from these protective measures:

Acknowledgment of COVID-19 policy

All passengers (arriving or departing from Tunisia) must sign this document. This acknowledgment should be submitted to the check-in agent. Download the acknowledgment of COVID-19 policy

Wearing face mask required 

Wearing face mask is mandatory inside the airport and during all stages of your journey: Check-in, boarding, landing, and on board during the entire flight. Make sure you have enough masks for your trip. If you wish, you can also bring disinfectant for your hands (less than 100ml).

One hand luggage that meets dimensions and weight standards

Only one piece of cabin baggage is accepted (a laptop, handbag, accessory or baby bag are considered each as a cabin baggage piece). 

All other items must be checked in hold.

Proscription of accompanying persons

Accompanying persons are not allowed at the queue and check-in counters.

 

HEALTH PROTOCOL THROUGHOUT THE FLIGHT

In order to preserve your health and that of others, a detailed health protocol is development in collaboration with health and civil aviation authorities. These are the main aspects:

Physical Distanciation

Signage is in place to facilitate physical distance within the airport and especially in queues (check-in, boarding and delivery of luggage).

Mask wearing throughout your trip

You must wear a mask covering your nose and mouth as soon as you arrive at the airport and on board our aircraft during the entire flight.

Fever control

Before boarding, your body temperature will be checked.

Temperature checking is an additional safety screening since fever is a common symptom of COVID-19.

New boarding and landing procedures

To ensure physical distance, embarkation and disembarkation will be done sequentially by limited groups.

 Similarly, we have increased the number of buses and we have reduced the number of passengers being on the gateway at the same time.

On-board Service

Health measures make us adapt our service on board in order to minimize interactions and contacts.

1- Meals served on board are adapted:

We temporarily adjusted our meal on board, using pre-packaged  foods and hermetically packaged drinks. The ordered meal will be wrapped up in a special package. 

 Currently, you can pre-order a meal no later than 36 hours before your flight departure.

2- On board paper documents are removed:

- On-board magazine. You can always download our onboard magazine « DESTINATION » on the following link: https://www.nouvelair.com/fr/content/magazine-destinations

- On-board duty free magazine. If you want to shop on board, Download the duty free magazine at the following link: https://www.nouvelair.com/content/produits-en-duty-free-1

- Buy on Board Booklet. To discover our offer, Download buy on board booklet on the following link: https://qrco.de/bbaE4x

Disinfection of baggage upon arrival

Baggage will be disinfected before handing it to the delivery belt.