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If you have questions about your points or your tier, about the advantages offered by the program or the family account, please refer to the answer in the FAQ section . If you have not found the answer to your question, you can send us an e-mail or call our jasmin team.
Our jasmin team is at your service. Find below the phone number and working hours of our call center. To save time, please provide your jasmin ID and your personal access code.
Phone number and working hours of the call center: Monday to Sunday from 8 am to 6 pm
Phone : (+216) 70 020 980 / (+216) 36 020 980
You can also contact us via email by filling out our following form :