FAQ

What will happen if I arrive late to check-in?

Do I have to be at the boarding gate at the time initially shown even if my flight is delayed?

When must I arrive at the airport to check-in?

Can I check in several bags without having to pay an excess?

What items are not permitted in the cabin or the hold?

What is the cost per kilo of additional baggage?

Is there any waiver if my bags weigh more than the 20kg permitted?

I'm travelling with my family. Is our baggage treated individually per person or as a family together?

When opening my case upon arrival, I noticed that certain items are missing. What can I do?

What do I do if my baggage has been damaged?

My baggage did not arrive on the arrivals belt, what should I do?

I have a French residency card, but I hold a different nationality. Is this card sufficient for travel?

How can I find out the administrative formalities pertaining to my destination?

How can I find out the administrative formalities pertaining to my destination?

Is a family record book a valid form of identification for a child or an infant?

What happens if I don't have my identification in my possession?

Can I take my own food/drink onboard?

Are passengers allowed to smoke onboard NOUVELAIR flights?

Can I use my mobile telephone or personal electronic device onboard?

Can I use my laptop or my mp3 player onboard?

What is the procedure for passengers who are disabled or have reduced mobility ?

May I book special services in advance if I have special needs or if I am a passenger with reduced mobility?

Can I bring my own wheelchair, mobility scooter or walking frame?

What are the provisions for boarding of persons with reduced mobility?

Under what circumstances must a passenger be accompanied?

Where do I have to go in the airport to receive the special assistance I requested?

What is NOUVELAIR's policy on carrying expectant mothers?

I am allergic to peanuts. Does NOUVELAIR have a particular policy regarding their use in meals?

Can I still fly if I have a specific medical condition? e.g.: stroke, epilepsy, heart problems, asthma, following an operation

Can I carry on and use medical equipment onboard?

Can NOUVELAIR provide me with a wheelchair to get me around the airport?

Does NOUVELAIR allow the carriage of human remains or ashes?

What is NOUVELAIR's policy on the carriage of animals?

How old must a newborn be to be allowed to travel with its mother on a NOUVELAIR flight?

Can I make a special request (baggage, carriage of animals, special meal, seat, travel insurance, etc.)?

What are the baggage allowance terms? Maximum weight/size?