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FAQ

Our airline does everything it can to answer your questions and meet your requirements.

Please see our FAQs, below. You will be sure to find the answer to your question. If you cannot find the answer to your question in the FAQs, you can send your question to our customer service team, using the information request form.

Market Baggage type No charge Online excess baggage rate Airport excess baggage rate
Currency Euro Tunisian Dinar Euro Tunisian Dinar
Eastern Europe Hand Baggage 07 KG        
Hold Baggage 20 KG  €7 per kg 14 TND per kg €8 per kg 16 TND per kg
Infant (under 2 years) 10 KG        
Scandinavia Hand Baggage 05 KG        
Hold Baggage 20 KG €7 per kg 14 TND per kg €10 per kg 20 TND per kg
Infant (under 2 years) 10 KG        
Russia Hand Baggage 05 KG        
Hold Baggage 20 KG  €7 per kg 14 TND per kg €10 per kg 20 TND per kg
Infant (under 2 years) 10 KG        
Italy Hand Baggage 05 KG        
Hold Baggage 20 KG €7 per kg 14 TND per kg €8 per kg 16 TND per kg
Infant (under 2 years) 10 KG        
Germany Hand Baggage 05 KG        
Hold Baggage 20 KG €7 per kg 14 TND per kg €8 per kg 16 TND per kg
Infant (under 2 years) 10 KG        
Austria Hand Baggage 05 KG        
Hold Baggage 20 KG €7 per kg 14 TND per kg €8 per kg 16 TND per kg
Infant (under 2 years) 10 KG        
Switzerland Hand Baggage 05 KG        
Hold Baggage 20 KG €7 per kg 14 TND per kg €8 per kg 16 TND per kg
Infant (under 2 years) 10 KG        
France (charter flights) Hand Baggage 05 KG        
Hold Baggage 20 KG €7 per kg 14 TND per kg €9 per kg 18 TND per kg
Infant (under 2 years) 10 KG        
France (regular flights) Hand Baggage 10 KG        
Hold Baggage 25 KG €7 per kg 14 TND per kg €9 per kg 18 TND per kg
Infant (under 2 years) 10 KG        
United Kingdom Hand Baggage 05 KG        
Hold Baggage 20 KG €7 per Kg 14 TND per kg €10 per Kg 20 TND per kg
Infant (under 2 years) 10 KG        

Online rate

Service

Online rate

Seat +

15€

30 TND

Standard seat

10€

20 TND

Pets in cabin

25€

50 TND

Pets in hold

35€

70 TND

UM

40€

80 TND

Excess baggage

7€ / kg

14 TND

Sports equipment

35€

70 TND

Golf equipment

5€

10 TND

Handisport

Free of charge

Free of charge

WCHR - WCHS - WCHC

Free of charge

Free of charge

VIP Access (Primeclass Enfidha/ Monastir)

35€

80 TND

VIP Access (AVS Tunis Carthage)

20€

40 TND

Priority check-in

5€

10 TND

Priority boarding

5€

10 TND

Priority Pack

20€

40 TND

 

Airport rate

Service

Online rate

Seat +

15€

30 TND

Standard seat

10€

20 TND

Pets in cabin

30€

60 TND

Pets in hold

50€

100 TND

UM

45€

90 TND

Excess baggage

See baggage allowance table

See baggage allowance table

Sports equipment

45€

90 TND

Golf equipment

5€

10 TND

Handisport

Free of charge

Free of charge

WCHR - WCHS - WCHC

Free of charge

Free of charge

VIP Access (Primeclass Enfidha/ Monastir)

40€

80 TND

VIP Access (AVS Tunis Carthage)

25€

50 TND

Priority check-in

7€

14 TND

Priority boarding

7€

14 TND

Priority Pack

23€

46 TND