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FAQ

Our airline does everything it can to answer your questions and meet your requirements.

Please see our FAQs, below. You will be sure to find the answer to your question. If you cannot find the answer to your question in the FAQs, you can send your question to our customer service team, using the information request form.

Services + Rate Note
Seat + 15 € 1st row + emergency exit
Priority seat 10 € 2nd , 3rd and 4throw
Standard seat 6 € Any seat other than the seat + and the priority seat
Pet in cabin 40 € Weight until 7 kg (including the cage weight )
Pet in hold 50 € Weight between 7 et 25kg (including the cage weight)
Beyond 25kg, extra kilos will be charged at the excess baggage rate
UM (Unaccompanied Minor)  40 €  
Excess luggage 7 € By level (for France) Please see Luggage page
Sport equipement 35 € Windsurf, kayak, deltaplane, bike , hunting sport, diving equipment…
Weight until 15kg
Golf equipement 10 € For the first 15 kg
Beyond 15 kg, extra kilos will be charged at the excess baggage rate
Handisport Free  
Wheelchair Free  

Meals on board :

     Premium menu

     Special menu

     Menu spécial

 

13 €

7 €

6 €

Service available up to 24 hours before flight depature
DUS Airport 30 €  
Primeclass 25 € Flights from Monastir / Enfidha
AVS TUN 25 € Flights from Tunis
ELITE 35 € Flights from Tunis
Priority check-in 7 € Flights from Tunis, Monastir, Djerba, Paris and Lyon
Priority boarding 7 € Flights from Tunis, Monastir, Djerba, Paris and Lyon