Thank you for visiting the website nouvelair.com.
By accessing the website, you will find conditions relating to sales done on our website nouvelair.com and on our points of sale.
Please read these terms carefully before booking.
Infants and Children can be eligible to discounts as follows:
- Infants under twenty-four (24) months of age pay 10% of the ticket amount excluding taxes.
- Children over two (2) years old and under twelve (12) years may be eligible to special discount depending on the destination.
2. Minimum stay
Nouvelair flights are not subject to any minimum stay
3. Ticket use
The use of the return flight coupon is only possible after the use of the outward flight coupon.
4. Booking changes
To make any changes, please contact one of our points of sale (see Contact us)
Booking modifications are subject to fare conditions, and to the settlement of applicable service charges.
The following modifications are permitted under applicable conditions:
4.1. Personal details
4.1. a. Surname / first name change
- The surname cannot be changed
- The modification of the first name is possible until first scheduled departure flight date.A change fee is applicable.
- In case of an ambiguous spelling mistake and if it cannot be attested by an identity document proving that the person willing to take the flight is the person who is registered on the booking, we will refer to the judgment of our staff.
4.1. b. Passenger data change (contacts, civility, birth date, etc.)
Any data modification other than the surname and the first name (contacts, civility, date of birth, etc…) is possible without service fees, by simple request through one of our points of sale.
4.2. Flight change
Flight related changes: date of flight or departure/destination airports are possible, however, they are subject to the payment of additional charges covering fare difference between booking classes, and administrative fees.
5. Flight cancellation
Any booking cancellation request will only be accepted by email. Phone conversation cannot be considered a firm commitment to cancel the booking.
For any booking cancellation management fees will be applicable according to fare class.
The refund(reimbursement) will be done through the same type of payment used when purchasing the ticket.
Passengers do not have the right of withdrawal for the purchase of their tickets.
Taxes amount paid by passenger for non-used tickets, will be refunded provided that passenger apply for a refund of these taxes within a maximum of three (3) months from flight date mentioning the booking reference, passenger’s names and the flight date. Without this information, the request will not be processed.
Management fees are applicable when refunding taxes.
Our company reserve the right to cancel the flight at least two (2) weeks before the departure date. In this case the company offers the passenger a new flight date or the full ticket refund.
If cancellation occurs less than two (2) weeks prior to the departure date, alternative transportation will be provided by the Company.
In case of delay due to circumstances beyond the control of the airline, the passenger is not entitled to substitute transport. However, if the delay is at least five (5) hours’ long, passengers may cancel their booking and claim a refund on the unused ticket(s) for that booking.
7. Schedule change
Our company reserves the right to make a schedule change and / or a new flight planning; however, any changes will be notified to the passenger in advance.
For operational reasons, the company reserves the right to modify the flight itinerary including, for example, a stopover.
8. Flight operated by other carriers
For operational reasons, and after having previously informed passengers, the company reserves the right to entrust the contract of carriage to another air carrier, having the same entitlements as our company.
The operating carrier will be considered responsible for the flight and the general carriage conditions of this air carrier will apply to the flight.
9. Check-in Limit Time
Check-in time limit is 60 minutes before departure time shown on the ticket.
The passenger must present himself to check-in before check-in time limit in order to facilitate his journey and to prevent his booking from being canceled.
The passenger must be present at the airport three (3) hours before the departure time.
10. Baggage allowance
Baggage allowances offered to passenger depends according to travel destinations and booking classes.
Excess baggage will be chargeable as per applicable pricelist (See our rates for services +)
The carriage of special baggage, such as bikes, surfboards, wheelchairs and pets, etc.., is subject to special conditions. (See Services + General sale conditions)
11. Ancillary services
Buying one or more ancillary services (see our rates for services +) will result in the full acceptance of Services+ General sales conditions and all provisions thereof.
12. Credit card Payment
The credit card can be requested, for verification, at the check-in.
NOUVELAIR offers a secure and confidential online payment system.
In case of online payment, bank details will not be kept.
When the passenger creates an account on our website, he sets his username and password, this username and password will be asked for later use or for updating information about his account. Passenger profile and data are protected by this his username and password. Passenger is the only responsible for maintaining the confidentiality of his password.