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Safety conditions

1. Passports, visas and vaccinations

For your individual journeys between Tunisia and Europe, please check that your passport is valid. For journeys organized by tour operators, only a national identity card is necessary.

If you are travelling with children, remember that when you leave Europe, children under the age of 15 must be named on the passport of one of their parents accompanying them, or have their own travel identity documents. Children over 15 must show their own identity document. Finally, children under 18 travelling alone must present their own personal passports.

Also, for some destination countries or when making stopovers, remember that you may be asked for an entry or transit visa. Be aware, too, that visa conditions may be changed at short notice or without notice.
We recommend that you check the entry conditions for the nationals of your country with the embassy or consulate of your destination country, or go to the official IATA website: http://www.iatatravelcentre.com.

Finally, you are advised to take a few basic precautions before you travel to avoid infectious or parasitic diseases in the destination country. We suggest you find out beforehand about areas at risk and the recommended vaccinations (A/H1N1 influenza, diptheria-tetanos-polio, yellow fever, hepatitis A, rabies, and so on).
 

2. Check-in and baggage

Check-in:

To make your journey easier, you should arrive at the airport 2 hours before departure.
The last time for check-in is 45 minutes before departure, so we strongly advise you to go to check-in with plenty of time.

Hold baggage:

The maximum authorized weight is 20 kg per person on regular flights and 25 kg per person on regular flights on the French market. For excess baggage, you will be charged for an additional allowance.
A few practical suggestions:

  • Use hard-shell luggage.
  • Make sure you have removed the labels of previous flights for better visibility.
  • Inside and out, label your luggage clearly with your name, your permanent and destination address and your mobile phone number. Labels are available at the Nouvelair check-in desk in the airports.
  • Avoid carrying fragile items in the hold or make sure that they are adequately protected.

Cabin baggage:

Remember that only one item of luggage per person is allowed on board.

  • Maximum dimensions: 55 cm x 40 cm x 20 cm
  • Maximum weight: 10 kg for regular flights and 5 kg for regular flights on the German market.

   

If your baggage is damaged, delayed or lost:
Report it immediately to the Lost & found office at the arrival , before leaving the customs zone. A baggage irregularity report with a file number will be given to you by this service. This document is named "Property Irregularity Report - PIR"

 

Valuable objects:

You are advised not to include in your luggage: currency, jewellery, art objects, precious metals, silverware, shares or any other precious object, optical or photographic devices, computers, electronic and/or telecommunication equipment or devices and musical instruments as well as individual or replacement passports and identity documents, keys, business papers, and manuscripts or certificates, etc.

In the event of the destruction, loss or damage of checked baggage, you are reminded that Nouvelair may only be held responsible within the limits defined by the terms of your agreement and Conditions of Carriage.

Nouvelair is not responsible for the following articles carried in your checked baggage with or without its knowledge and which should be placed in hand luggage of the regulatory dimensions: medicines, perishable items, money, currency, jewellery, art objects, precious metals, silverware, valuable clothing, valuable items or any other precious object, fragile objects, optical or photographic devices, electronic and/or telecommunication devices, musical instruments, as well as individual or replacement passports and identity documents, samples, business papers, manuscripts or certificates.

 

3. Prohibited baggage

To facilitate access to the security area and boarding, Nouvelair asks you to follow these international guidelines.
 
For your safety, passengers are not permitted to :

  • Check in baggage that does not belong to you or that has been given to you by someone you do not know.
  • Bring hazardous or flammable substances or liquids into the security area and on board the plane, such as:

 
Firearms and replicas of firearms:
Any kind of firearm, imitation firearms, components of firearms (e.g., toy rifles and guns of all types, ball-bearing rifles and guns, rotary breech rifles and shotguns, crossbows, catapults, harpoons and spear-guns, stun rifles, stun or shock devices, lighters shaped like firearms, and so on).

Pointed / edged weapons and sharp objects, such as:
Axes and hatchets, arrows and darts, crampons (grappling iron, hooked iron bar or plate with iron spikes used in mountaineering), harpoons and spears, ice axes and ice picks, ice skates, knives with blades of any length, religious, hunting or ceremonial knives made of metal or any other strong material, meat cleavers, machetes, open razors and blades (apart from safety or disposable razors), sabers, swords and swordsticks, scalpels, scissors (with blades of any length), ski and walking/hiking poles, throwing stars, sharp or edged tradesman’s tools (e.g., drills and drill bits, box cutters, utility knives, saws, screwdrivers, crowbars, hammers, pliers, wrenches or spanners, and blow torches).

Any object capable of discharging a projectile or causing injury.

Blunt instruments capable of causing injuries such as:
Tennis rackets, baseball, cricket and softball bats, clubs, rigid or flexible batons, coshes, hockey, hurling and lacrosse sticks, paddles, skateboards, billiard, snooker and pool cues, fishing rods, martial arts equipment (knuckle dusters, clubs, coshes, rice flails, numchucks, kubatons, kubasaunts, etc).

Explosive and flammable substances, such as:
Ammunition, blasting caps, detonators and fuses, explosives and explosive devices, replica or imitation explosive material or devices, mines and other explosive military stores, grenades of all types, gas and gas containers (e.g. butane, propane, acetylene and oxygen), fireworks, flares in any form and other pyrotechnics, matches (except safety matches), smoke-generating canisters or cartridges, flammable liquid fuel (e.g. gasoline, diesel, lighter fluid, alcohol and ethanol), aerosol spray paint, turpentine and paint thinner, alcoholic beverages exceeding 70% by volume (140% proof)

Chemical and toxic substances, such as:
Acids and alkalis (e.g. spillable wet batteries), corrosive or bleaching substances (e.g. mercury, chlorine, etc), disabling or incapacitating sprays (e.g. mace, pepper spray and tear gas), radioactive material (e.g. medicinal or commercial isotopes), poisons, infectious or biological hazardous material (e.g. infected blood, bacteria and viruses), material capable of spontaneous ignition or combustion, and fire extinguishers.

Perishable foods:
The carriage of perishable produce such as fish, meat and fruit and vegetables is prohibited in both the hold and the cabin.
Olive oil is also prohibited in the hold and in the cabin.

 

4. Recommendations to passengers

Pregnant women:
To ensure the health and wellbeing of mother and baby, the following rules apply:

  • Up to the end of the sixth month of pregnancy: a medical certificate is not required.
  • From the sixth month and up to the end of the eighth month: you should obtain a medical certificate produced not more than seven days before you travel.
  • At nine months, pregnant women may travel accompanied by a doctor.

For new-born babies (1 to 7 days’ old) and for women 1 to 7 days after giving birth, a medical certificate is required.

From the 28th week of a pregnancy without complications:

  • bring a letter from your midwife/doctor dated no more than 2 weeks before your flight and certifying that you are fit to travel
  • take it to the airport check-in desk and/or to the boarding gate.
  • The letter must include the following details:
    • Your pregnancy does not involve any complications
    • the expected date of birth
    • confirmation that you are in good health and fit to travel.

NOUVELAIR reserves the right to deny boarding if the passenger is more than 28 weeks’ pregnant and does not produce a letter stating that she is fit to travel

For pregnancies without complications, travel is not authorized:

  • After the 32nd week of pregnancy when the mother is expecting twins or triplets.
  • After the end of the 36th week for straightforward pregnancies without complications.

Passengers with reduced mobility:
To facilitate the conditions of carriage of persons with disabilities or reduced mobility, Nouvelair provides special assistance and priority for boarding, transfers and disembarking.
To plan your travel needs, please send your request 72 hours before you fly to our passenger assistance service on call.center@Nouvelair.com.tn or contact: +216 70 02 09 00 or 81 100 150 from Tunisia.

Mothers travelling with minors:
Mothers traveling with their babies and underage children must have legal authority from the father.

Tunisian passengers holding a foreign passport:
Tunisian passengers holding a foreign passport must show the authorities the Tunisian passport.

Foreigners who stay more than three months in Tunisia:
Foreigners who stay more than three months in Tunisia must report to the police in good time for checks to be carried out so that their stay can be made legal.

Passengers with an acknowledgment of first-time application for a residence permit:
Passengers with an acknowledgment of first-time application for a residence permit must have a return visa.

Non-resident foreigners:
Non-resident foreigners must pay the authorities 30 Dinars for the solidarity stamp on departure.
NB. North African nationals are not subject to this law