General conditions of sale

By using the www.nouvelair.com website or making a purchase via this website, you are deemed to be aware of and agree to these General conditions of sale which we recommend that you read carefully.

2.1 Sales conditions

For information on pricing, please read the terms and conditions associated with each booking class.

You can book up to 4 people (adults or children) on the same file

To make a booking you must be an adult. The responsibility of Nouvelair will not be sought in the case of misuse by a minor.

2.2 Discounts

Special discounts are offered to babies less than 2 years

Children between 2 to 11 years are not subject to reduction

2.3 Making changes to your booking

It is possible for you to make the following changes according to fare rules of booking classes and according to seats availability:

   + Date of travel

   + Time of outward flight/return flight

You can make changes by contacting Nouvelair agencies or by sending an email at booking@nouvelair.com



Important: You want to change the reservation of a single passenger, while there are several people on the booking? In this case, please send an email to booking@nouvelair.com or contact Nouvelair agencies in your country of departure so that we can individualize your reservation.
For this, you will present the reference of your booking.

2.4 Modification/Cancellation

If the fare rules of your booking class allow, you may request cancellation of your booking and refund your ticket, some of our tariffs are subject to penalties, the amount is specified in the fare rules displayed by the Site.
Some fares are nonrefundable and not changeable


Refund: Refund requests must be made by e-mail to booking@nouvelair.com


The refund amount will be credited directly through the credit card that was used for booking seats on Nouvelair web site.

2.5 Name changes

+ Name change is only possible for an individually-booked single journey (a single outward journey and a single return journey, booked and paid for together are not regarded as two single journeys) or for the outward and return journey if the person wishes to take over both the outward and return journeys. It is therefore not possible to change the name of the traveller for just one part of the booking (outward or return journey). Therefore, if you make use of either the outward or return journey yourself, you will not be able to pass the rest of the ticket on to another person


+ Spelling error on the ticket: name can be modified, but the traveller must be the same person.


Please note: Name change is only possible if the flight you wish to change to is actually available at that precise time.

Nouvelair flights are added to the systems each season.

2.6 Nouvelair Services

Do you want to book your preferred seat? Do you have special dietary requirements? Do you have oversize baggage? Is a minor travelling unaccompanied? Do you have reduced mobility and need assistance from our teams? Nouvelair offers many ancillary services for your comfort.


From now on, tell us about your requests by contacting Nouvelair agencies or by sending an email at booking@nouvelair.com

3.1 Luggage allowance

The luggage allowance is shown on the ticket and varies depending routes and booking class.

3.2 Excess luggage

Beyond the luggage allowance stated on the ticket, the passenger must pay a charge for carriage of Baggage in excess. This charge varies according to routes.

Passengers may ask about these conditions by contacting Nouvelair agencies or by sending an email at booking@nouvelair.com

For the payment on line, you have to use your credit card

Only credit cards displayed by our system at time of booking are accepted on our web site.

Only card payments are accepted on the Nouvelair website. The card is only debited after the booking has been confirmed.

The NOUVELAIR website offers a secure online payment system using the latest technology in effect and in particular the SSL data transmission protocol. The SSL server software encrypts the data you enter (bank details, address etc.) before it sends them through the internet. Therefore the information is scrambled during transmission. It can only be read by the secure payment server (SPS) of the Société Monétique Tunisie (SMT), using its own unique decryption key. So your confidentiality and secure payment of your services are assured, as long as the user adheres strictly to the methods and advice below. If your internet browser does not allow you to access the secure technology, please contact us to make your booking.

These General Conditions of Sale are subject to Tunisian law. In case of dispute relating to their interpretation, execution or non-execution, the Tunisian courts shall have sole competence.

NOUVELAIR reserves the right to change or update these General Conditions of Sale at any time and without notice.

For any additional information relating to these General Conditions of Sale, please contact us.

Nouvelair Tunisie,

Zone Touristique Dkhila

5065 Monastir – Tunisia



Tunis Carthage Agency

Tel : +216 70 729 234

Email : reservation.tun@nouvelair.com.tn



Monastir Agency

Tel : +216 73 520 450

Email : reservation.mir@nouvelair.com.tn



General sales agent in Russia

AVIAREPS AG

39, Prospect Mira, bldg. 2

129110 Moscow

Russian Federation

Office centre "Olympic Plaza II"

Tel : +7 495 9375950

Email : booking.ru@nouvelair.com