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After your flight

After your flight

Eager to keep its customers satisfied, NOUVELAIR wants to gather your thoughts after flying with us. Your comments are valued and allow us to continually improve the quality of our service.

 

YOUR OPINION IS VERY IMPORTANT TO US

Do not hesitate to tell us your opinion or make a suggestion on our services by e-mailing us at: info@nouvelair.com.tn or by completing the online from.

 

BAGGAGE INCIDENTS

Was your baggage delayed, damaged or lost?
We are fully aware of the inconvenience caused and will process your file with great care.
While you wait for your baggage to be located or to be compensated, you’ll find the step to take for each type of incident in the F.A.Q. section.

 

COMPLAINTS

Do you wish to make a complaint regarding a NOUVELAIR flight? Write to us by post or make your request directly through our website. Our team will do everything possible to resolve the situation. To make a complaint online: click here.

By post, please send your claim to the address below: NOUVELAIR Customer service Zone touristique DKHILA 5065 Monastir TUNISIA

+ You must send your request not later than 30 days after the date of travel.
+ Enclose all original documents so that we can process your request: ticket receipt, boarding card, and invoice.
+ If your trip was organized through a travel agent or a Tour Operator, you must submit your complaint directly to them.